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Business Office Frequently Asked Questions

Welcome to Truett-McConnell College. Please read this information carefully. It consists of commonly-asked questions about your student account with miller4the Business Office.

When is my payment to the college due? All fees for a semester (including tuition, room, board, and fees) are due two weeks prior to the first day of class for that semester. A payment plan is available (Click here for Payment Plan Information Brochure).. To enroll click on button on the bottom-right of the screen. Individuals registering after the payment due date must pay in full at registration. Tuition and fees are due one week prior to mini-term semesters.

What if I don't pay my bill by the due date? Those students who cannot pay the full amount of their bill by the payment due date must enroll in a payment plan. In extreme circumstances the Business Office may provide alternative arrangements. Students who have not paid in full by the due date and who do not have an approved exception may be dropped from their classes. The student will be responsible for any reasonable cost of collection including, but not limited to, legal fees, collection costs, or other incidental charges. Students must settle their account (including library materials, damages, traffic fines, etc.) before they become eligible to register for a subsequent semester or receive official transcripts.

What if I decide not to attend Truett-McConnell after I've registered? Students who decide not to attend must withdraw from the college through the Registrar's Office. A student who registers and doesn't attend may accrue charges affecting their credit report and failing grades on their transcript. In the case of official withdrawal, institutional dismissal from all classes, or dropout (institutionally-initiated withdrawal from the college due to nonattendance), tuition charges will be refunded less deposit (reversed on student account) as follows:

First week of classes



Second week


Third week


Fourth week


Fifth week



Sixth week



Seventh week



Eigth week



Ninth week



Tenth week and after




If I receive financial aid, do I still have to pay in full? You must pay your bill in full, less any approved financial aid. It is critical to apply for financial aid early, and to respond to questions from the Financial Aid Office quickly.

What if I pay in full and then receive more financial aid? Financial aid may result in a credit balance on your student account. Monitoring your account through Self-Service is the best way to know what your balance is at all times. You may request a Refund Request by going to www.truett.edu and click on “Refund Request” at the bottom of the home-page.

What if I am approved for financial aid, and it is discovered I am not eligible? This sometimes happens. When the problem is discovered, the student bill is then adjusted to show the balance previously covered by financial aid and is now due from the student. For example, there are requirements to receive the Georgia State Tuition Equalization Grant and HOPE Scholarship, one of which is Georgia residency. If a student states he is a Georgia resident, and is not, or has not been a resident for the required period of time, the award of aid will be revoked.

What if I am approved for financial aid and then do not receive it? This could happen, usually because of action by the student such as dropping coursework. It is critical before a student drops coursework that they contact the Financial Aid Office to see if it will affect their financial aid. Many types of financial aid require attendance for a certain period of time.

If you register for a course and do not attend, or miss the maximum number of classes allowed, your instructor may dismiss you. You could lose financial aid and owe a balance to the college. Some financial aid awards are contingent on grade point average.

What if I have questions about financial aid? The only individuals authorized to give you financial aid information are Financial Aid staff members. Do not rely on information from friends, family, Business Office personnel, other college staff, advisors, or anyone else. Financial Aid’s toll-free number is 1-800-226-8621 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

What are the Business hours? Monday - Friday 8 am - 4:30 pm

General Payment Policies

  • Pay with a debit or a credit card online.
  • You can mail a check/money order to:

Truett-McConnell College

Attn: Business Office

100 Alumni Drive

Cleveland, GA 30528

You can also bring your payment to the Business Office. If the office is closed, drop your payment in the drop box.

  • Postdated checks are not accepted.
  • Checks are not held for any reason.
  • Books must be paid for at purchase. Books vouchers are available with excess financial aid.
  • There is a $35.00 charge on all returned checks.

General Student Billing Information

(Examples of charges: private room fees, student loan fees, returned check fees, damaged equipment fees, charges for changes in coursework, etc.)

  • Students are responsible for the payment of any balance created by uncollected financial aid.

General Registration Information

  • Students may not register for coursework if they owe a balance from a previous semester.
  • Students dropping coursework after the drop/add period receive no reduction in charges

Fall Semester 2014 August 6, 2014
Spring Semester 2015 January 2, 2015

If you have questions regarding your student account, call the Business Office at 706-865-2134 x294.

Truett McConnell College at a Glance




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